Datenschutzerklärung

At SELPAKO, protecting your privacy is an absolute priority. This Privacy Policy aims to inform you clearly and transparently about how we collect, use, share, and protect your personal data when you browse our website, use our services, or contact our support team at: contact@selpako.com.

We encourage you to read this document to fully understand our data processing practices.

1. Data collected

When you use our website or services, we may collect the following categories of data:

  • Identification data: last name, first name, postal address, phone number, email address, and any information required to process and deliver your orders.
  • Payment data: information provided when you make purchases. No sensitive banking data is stored on our servers; all transactions are processed securely by our certified payment providers.
  • Browsing data: information about your use of the website, such as your IP address, pages visited, products viewed, and other usage statistics.

2. Purposes of processing

Your personal data is used exclusively for the following purposes:

  • Order management: processing, shipping, delivery tracking, and managing your customer account.
  • Customer relations: responding to your requests and providing assistance through contact@selpako.com.
  • Marketing communications: sending information about our new arrivals, promotions, and exclusive offers, subject to your prior consent.
  • Continuous improvement: optimizing our website, products, and your user experience.

3. Data sharing

SELPAKO undertakes never to sell or rent your personal data to third parties. Information is shared only when strictly necessary, as follows:

  • Partner service providers: carriers, secure payment providers, and web hosts, as part of providing our services.
  • Legal obligations: only upon a request from a competent judicial or administrative authority.

4. Data security

We implement rigorous technical, organizational, and physical security measures to protect your data against unauthorized access, loss, alteration, or disclosure. Your financial transactions benefit from the highest security standards in the industry.

5. Your rights

Under applicable personal data protection regulations, you have the following rights:

  • The right to access and correct your data.
  • The right to erasure (the right to be forgotten).
  • The right to restrict and object to processing, particularly for direct marketing purposes.
  • The right to withdraw your consent at any time.

6. Contact

For any questions about this Privacy Policy or to exercise your rights, you can contact our data protection officer at: contact@selpako.com.

7. Policy updates

This Privacy Policy may be updated periodically to reflect changes in our practices. We encourage you to review it regularly.

Thank you for placing your trust in SELPAKO.